Studio Anniversay Sale! 10% OFF on orders over RM100 - STUDIOISONE

FACT


Updated on 15 Feb 2021.

Our operation hours will be from Thursday to Monday, 10am-5pm. We will be closed on every Tuesday and Wednesday regardless of Public Holidays, unless otherwise stated.

Our annual CNY break is on 11 - 17 Feb. Business as usual on 18 Feb onwards.

Pick up can be done in our private studio or in a form of curbside pickup.

For pick up in our private studio, we are located upstairs of Klinik Mano. Pick up will be by appointment only.

For curbside pick up, please call us when you have arrived, wait in your car and we will bring your order to you. Please wait in the car for 5-10 mins patiently for us to bring down your order. 

Delivery fees are chargeable for every delivery. Delivery is outsourced to DeliveryIt - a third party vendor. They are a team of familiar faces so don't worry on getting random delivery man. We practice contact-less delivery but please indicate to our delivery partner where they should leave your cake. Delivery slots are your preferred time-slots but please take it as an indicator, we reserve the right to change the delivery time to optimise the deliveries of the day. You will be notified about the changes on delivery timing. 

All orders will have to be done via our website. 1 order will have 1 delivery address. If you are ordering as gifts for your friends and family, you will have to order in multiple entries. You may also leave your message in "Special Instructions to Seller" in shopping cart page and we will get it included in your order :) 

A minimum 3 days notice in advance of your pick up or delivery date is needed for all orders, unless otherwise stated. We do recommend placing your order as early as you can to book your slot. Once our kitchen capacity is full, we will not be accepting any order on that day. Meaning once the day's slots are full, you won't be able to select that day as your collection/delivery day. When should you start ordering? Immediately!

We have 3 payment methods via IPay88:

  • Credit Card - Visa, Mastercard and UnionPay 
  • Bank transfer - all major banks in Malaysia 
  • E-wallet - Grab Pay, Boost, MAE and Touch N Go 

All of our cakes will be protected with a layer of cling-wrap wrap over the cake box. This is an extra protection before your orders leaves our baking studio. Please sanitised the outer layer before opening and discard it. A light sanitising spray will do the trick to sanitise the clingwrap layer. Please do not leave your cake outside basking in the sun, it will most likely be melted and you don't want that to happen. 

We adhere to strict SOP such as sanitised all surface and contact area 2 times a day, mask wearing, practice social distancing and frequently wash and sanitised our hands. 

During this pandemic period, if you have any questions, please feels free to contact us at +60129832912 or WhatsApp us. 

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Thank you for reading. Stay Safe!