Hi everyone, we have decided to start our operation (with limited manpower and product offerings) during Movement Control Order (MCO), starting 30 April 2020.
We will keep this page updated throughout this MCO period.
Updated on 25 June 2020.
We are back at operating at 100% capacity. To be really honest, we are trying out to operate at 100% for 2 weeks. If sales are not as good as expected, we will be back at 50% to save on operating cost. We hope you will understand.
Our operation hours going forward will be from Thursday to Tuesday, 10am-5pm.
Pick up will be in a form of drive through. Please call us when you (client) have arrived, wait in your car and we will bring your cake to you. Please wait in the car for 5-10 mins patiently for us to bring down the cake. No client or runners are allowed into our building, yes, that's including the staircase.
Delivery fees are chargeable for every delivery. Delivery will be outsourced to third party vendor which we collaborated with. It's a team of familiar faces so don't worry on getting random delivery man. Our delivery will be done by this team and this team alone. We practice contact-less delivery but please indicate to our delivery partner where should they leave your cake. Delivery slots are your preferred time-slots but please take it as an indicator, we reserve the right to change delivery time to optimise the deliveries of the day. You will be notified about the delivery time changes. Delivery fees can be found here or in the website's navigation menu.
All orders will have to be done via our website as there will be limited customer service. All orders need to make minimum 3 days in advance of your collection of delivery date, unless otherwise stated. We do recommend you order as early as you can to book your slot. Once our baker's capacity of the day is full, we will not be accepting any order on that day. Meaning once the day's slots are full, you won't be able to select that day as your collection/delivery day. When should you start ordering? Immediately!
We have 3 payment method:
- Bank transfer - all major banks in Malaysia via IPay88
- E-wallet - Boost via IPay88
- Credit Card - Mastercard and Visa via Stripe
All of our cakes will be protected with a layer of cling-wrap wrap over the cake box as an extra protection before leaving our baking studio. Please sanitized the outer layer before opening and discard the outer layer. A light sanitising spray will do the trick to sanitise the clingwrap layer. Please do not leave your cake outside basking in the sun, it will most likely be melted and you don't want that to happen.
We adhere to MITI's SOP such as sanitised all surface and contact area 3 times a day, mask wearing, practice social distancing and frequently wash and sanitised our hands.
During this MCO period, if you have any questions, please feels free to contact us at +60129832912 or WhatsApp us.